Terms of Service

Welcome to the website operated by VR Speech and Hearing Clinic (referred to below as “we”, “us”, “our”, or “the Clinic”). These Terms of Service (“Terms”) apply to your access to and use of our website, including any services, features,
content or products offered on or through the site (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.

1. Definitions

• “User”, “you”, “your” means any individual or entity accessing or using our Service.

• “Goods” means any hearing-aids, accessories or other products we offer for sale.

• “Services” means any hearing assessment, fitting, after-care, consultation, booking, ecommerce or store-locator features offered via the website or clinic.

• “Site” means the website where these Terms are posted, including any mobile version or app-based access.

2. Eligibility

You represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a binding agreement. If you are using the Service on behalf of an entity, you further represent that you have authority to bind that entity to these Terms.

3. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you must not:

• Use the Service in any way that violates any applicable law or regulation.

• Use the Service for any fraudulent or harmful purpose.

• Upload or transmit any viruses, malware, or other harmful code.

• Interfere with or impair the proper working of the Service or any connected network or device.

• Access or attempt to access the Service by any means other than via the interface provided.

4. Intellectual Property

All content and materials on the Site, including but not limited to text, graphics, logos, images, audio or video clips, data, software and the compilation thereof (the “Materials”) are owned by us or our licensors and protected by intellectual property laws. You may view and download a single copy of the Materials for your personal, non-commercial use only, provided you retain all copyright and other proprietary notices. You must not reproduce, distribute, modify, publicly display or exploit any Materials otherwise without our prior written permission.

5. Products & Services

Our website may include descriptions of Goods and Services. While we endeavour to ensure that information is accurate, pricing, availability and specifications may change without notice. We reserve the right to refuse or cancel any order for Goods or Services even if you have received confirmation, subject to applicable law. Additional terms (including warranty, cancellation, returns or clinic-service terms) may apply and will be provided as applicable.

6. Appointments & Store Locator

If you book an appointment via our Site, you agree to provide accurate, current and complete information. We reserve the right to refuse or cancel a booking if any information is inaccurate or if circumstances prevent us from providing the service. Our store locator feature is provided for convenience; you remain responsible for verifying clinic location, hours, costs and availability.

7. Payment, Returns & Refunds

Payment for Goods or Services is due at the time and in the method described on the Site or at booking/checkout. Refunds, returns, cancellations and after-sales policy shall be governed by our separate Returns & Refunds policy (or equivalent) and applicable consumer protection laws in India. You agree that all payments made for your use of the Service are final unless otherwise stated.

8. Disclaimer: Medical / Professional Advice

Our Site and Services may provide general information about hearing care, hearing aids or related matters, but they are not a substitute for professional assessment, diagnosis or treatment by a qualified hearing care practitioner. You should always consult with a licensed clinician (such as those at our Clinic) for individual advice tailored to your condition. We disclaim any liability for decisions made based solely on information from the Site.

9. Limitation of Liability

To the fullest extent permitted under applicable law:

• The Service is provided “as is” and “as available”, without any warranties of any kind—express or implied.

• We do not guarantee that the Service will be uninterrupted, error-free or secure.

• We shall not be liable for any indirect, incidental, special, punitive or consequential damages (including loss of profits, data or goodwill) arising out of or related to your use of or inability to use the Service.

• Our total aggregate liability for any claims arising out of or relating to the Service shall be limited to the amount you paid us (if any) for the particular Good or Service that gave rise to such claim, or INR [specify cap] (whichever is lower).

10. Indemnification

You agree to indemnify, defend and hold harmless the Clinic, its officers, directors, employees, agents and affiliates from and against any and all claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising from or in connection with: (a) your use of the Service or Goods; (b) your violation of these Terms; (c) your infringement of any intellectual property or third-party rights; or (d) any negligence or willful misconduct by you.

11. Third-Party Links & Services

The Site may include links to third-party websites, services or resources which are not owned or controlled by us. We are not responsible for the content, accuracy or availability of such third-party resources, and your use of them is at your own risk. We also do not endorse or guarantee any product, service or information provided by such third parties.

12. Modifications to the Terms

We reserve the right, at our sole discretion, to modify, update or replace these Terms at any time. We will post the updated Terms on this page and update the “Last updated” date above. Your continued access to or use of the Service after we post revised Terms indicates your acceptance of the changes.

13. Termination

We may suspend or terminate your access to the Service (or any part thereof) at any time and for any reason, including if you breach these Terms. Upon termination, all licences and rights granted to you under these Terms will cease immediately, but the rights and obligations which by their nature are intended to survive termination (including indemnity, limitation of liability, governing law) will survive.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India and the state of Maharashtra. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Pune (or other city as you prefer).

15. Severability

If any provision of these Terms is held to be invalid or unenforceable under applicable law, such provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refunds Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and us regarding your use of the Service, and supersede all prior or contemporaneous communications and proposals (whether oral or written).

17. Contact Information

If you have any questions about these Terms, please contact us at:

VR Speech and Hearing Clinic
Pune Branch: wakad Pune 7888181181
Aurangabad Branch: Second Floor, Vasantrao Naik Chowk, opposite Hotel Deepali Executive, N-3, CIDCO, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra 431003
Ahmednagar Branch: Shop No. 3, Vitthal Apartment, Pipeline Road Chowk, opposite Parvati Corner, Bhistabag, Ahilyanagar, Maharashtra 414003
Phone: 09112717179 (Pune/Aurangabad) | 09657588677 (Ahmednagar)
Email: vrdigitalpartner@gmail.com

IMPORTANT NOTE: This page is a template only and should not be taken as legal advice. Please consult with a qualified lawyer to customize the Terms to your business model (especially regarding e-commerce, goods liability, clinic services, warranties, consumer rights under Indian law) and ensure compliance with applicable regulations.